Privacy Policy for Kindly Companions

At Kindly Companions, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services or visit our website (https://kindlycompanions.co.uk). By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and postal address.
  • Payment details (processed securely via third-party payment gateways).
  • Account information (username, password, preferences).

b. Booking Information

  • Details of appointments, including dates, times, and service preferences.

c. Technical Information

  • IP address, browser type, operating system, and device information.
  • Cookies and tracking technologies (see Cookies section below).

d. Communication Information

  • Emails, feedback, inquiries, and any other correspondence you have with us.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services.
  • Process your bookings and payments securely.
  • Communicate with you about your appointments, updates, and promotions.
  • Ensure compliance with legal obligations.
  • Monitor and improve the functionality of our website.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We work with trusted third-party providers for payment processing, email delivery, and booking management (e.g., Amelia plugin).
  • Legal Obligations: We may disclose information if required by law or to protect the rights, safety, or property of Kindly Companions.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce our agreements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze site performance. These include:

  • Essential Cookies: Required for site functionality (e.g., booking system).
  • Performance Cookies: Help us understand how users interact with our website.
  • Marketing Cookies: Used to display relevant advertisements on third-party platforms.

You can manage your cookie preferences through your browser settings or our website’s cookie banner.

6. Security of Your Information

We implement robust security measures to protect your personal information, including:

  • SSL encryption for data transmission.
  • Regular security audits and updates.
  • Restricted access to sensitive data.

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and safeguard your login credentials.

7. Your Rights

As a user, you have the following rights:

  • Access: Request access to the personal information we hold about you.
  • Correction: Update or correct inaccuracies in your information.
  • Deletion: Request the deletion of your personal information, subject to legal requirements.
  • Opt-Out: Unsubscribe from promotional emails and manage cookie preferences.

To exercise these rights, please contact us at support@kindlycompanions.co.uk.

8. Third-Party Links

Our website may include links to third-party sites. Kindly Companions is not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: privacy@kindlycompanions.co.uk
  • Postal Address: Kindly Companions, UK

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Kindly Companions!