1. What is Kindly Companions? Kindly Companions is a service dedicated to providing older adults with friendly, patient, and expert technology support. Whether you need help with setting up devices, learning new apps, or troubleshooting tech issues, we make every session simple, stress-free, and supportive.

2. Who are the companions? Our tech support specialists are experienced professionals who are passionate about helping older adults navigate technology with ease. Each specialist is vetted and trained to ensure a safe and enjoyable experience.

3. Is the service safe? Yes, your safety is our top priority. We thoroughly verify all specialists and use a secure platform for communication and booking. Additionally, we ensure all personal data is handled in compliance with GDPR regulations.

4. What are your pricing plans? We offer three tiers:

• Starter Plan: 1 hour per month for £20 – Ideal for occasional troubleshooting.
• Regular Plan: 2 hours per month for £35 – Great for ongoing tech support and learning.
• Premium Plan: 4 hours per month for £60 – Comprehensive support including advanced tech assistance and follow-ups.

5. Can I upgrade or downgrade my plan? Yes, you can change your plan at any time. Simply log in to your account, navigate to the “My Account” section, and update your subscription.

6. Do you offer discounts for subscriptions? Yes, we may offer discounts. Please contact our support team for more details.

7. Are there any additional fees? No, our pricing is transparent. The only additional fees might occur if you purchase extra hours or specific add-ons, or require a bespoke service.

8. How do I book a session? Booking is easy! Visit the pricing page and choose a plan to go through to our booking page, select your preferred service and confirm a time slot that works for you.

9. Can I reschedule or cancel a session? Yes, sessions can be rescheduled or canceled up to 24 hours before the scheduled time. Log in to your account, go to “My Bookings,” and make the necessary changes.

10. What happens if I miss a session? If you miss a session without canceling or rescheduling at least 24 hours in advance, the session will still be deducted from your monthly hours.

11. What kind of technology support do you offer? We provide assistance with setting up and using devices such as smartphones, tablets, and computers. This includes:

• Helping with video calls (Zoom, FaceTime, WhatsApp)
• Setting up email, online banking, and social media
• Troubleshooting device and software issues
• Protecting against scams and online fraud
• Smart home device setup (Alexa, Google Home, etc.)
• And much more!

12. Is the technology assistance included in my plan? Yes, technology assistance is included in all plans. If you need more in-depth support, you can book additional sessions as needed.

13. Do I need to register before using the service? You can choose to register to our services but it is not essential. Having an account can help you better manage your appointments with us and stay up to date. Registration is quick and simple, and it helps us personalise your experience.

14. How do I access my account? Click the “My Account” button on the top-right corner of the website and log in with your credentials.

15. Can I choose my companion? Yes, we provide a list of available companions based on your preferences. You can review their profiles and select the one you’d like to connect with.

16. What if I have an issue with my companion or session? If you experience any issues, please contact us immediately. We’re here to address your concerns and ensure your satisfaction.

17. How can I contact Kindly Companions? You can reach us via:

• Email:  support@kindlycompanions.co.uk
• Contact Form: Visit the Contact Us page on our website.

18. What are your hours of operation? Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT). Sessions can be scheduled based on companion availability.

If you have more questions or need additional information, don’t hesitate to reach out. We’re here to help!