Welcome to Kindly Companions. By accessing or using our website (https://kindlycompanions.co.uk) and services, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding. If you do not agree with these terms, you may not use our services.
1. Overview of Services
Kindly Companions provides companionship services and technology assistance for older adults, including video or phone sessions. Our services aim to reduce loneliness, foster connection, and support clients with everyday needs.
2. User Responsibilities
When using Kindly Companions, you agree to:
- Provide accurate and complete information during registration and bookings.
- Use our services only for lawful purposes and in accordance with these Terms.
- Treat companions and staff with respect and courtesy.
- Ensure that any technology or devices required for sessions are operational before appointments.
3. Booking and Payment
- Booking Process: Bookings are made through our website using the Amelia booking system.
- Payments: All payments are processed securely through our payment gateway at the time of booking.
- Confirmation: Once payment is completed, you will receive a confirmation email with appointment details.
- Rescheduling or Cancellations: Requests to reschedule or cancel must be made at least 24 hours before the appointment to qualify for a refund or reschedule.
4. Refund Policy
- Refunds are only issued if a cancellation is made at least 24 hours before the appointment.
- Refunds are not provided for missed appointments unless due to technical issues caused by Kindly Companions.
5. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.
6. Limitations of Liability
- Kindly Companions is not responsible for:
- Any interruptions, delays, or issues caused by third-party platforms (e.g., Zoom).
- Outcomes of advice or assistance provided during sessions.
- To the fullest extent permitted by law, Kindly Companions will not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
7. Termination of Services
We reserve the right to terminate or suspend access to our services if a user:
- Violates these Terms and Conditions.
- Engages in abusive or inappropriate behavior towards staff or companions.
- Misuses our services in any way.
8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Kindly Companions and may not be reproduced, distributed, or used without our written consent.
9. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the UK.
10. Changes to Terms and Conditions
Kindly Companions reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the date of the last update. Continued use of our services after changes indicates your acceptance of the updated terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Email: support@kindlycompanions.com
- Postal Address: Kindly Companions, UK
Thank you for choosing Kindly Companions. We are committed to bringing kindness and meaningful connections to your life.